Policy

Exchange or Refund
In the event of a refund requests, customers must contact Ultimate Extender via e-mail with the following information:

  • Full Name
  • Address
  • Product Description
  • Order Number
  • Date of Purchase

Our sales line will be unable to assist customers with any return requests as they do not have the ability to authorize returns. Once your refund request has been approved for return, customers will be required to ship the package to the appropriate address. All returns are subject to a bank processing fee, shipping and handling charges.

The 180 Day Growth Guarantee is only applicable to Deluxe Editions. Ultimate Extender Basic editions are not backed by the 180-Day Growth Guarantee.

Terms and Conditions Pertaining to the 180 Day Growth Guarantee

  • The product must be used for a minimum of 180 days, this is required in order to ensure that the customer has used and tried the extender to gain in size as overnight results are not realistic. In order to gain results the product must have been used on a consistent basis for the recommended time periods.
  • Prior to returning a product, a customer must contact us via e-mail only, in order to prevent duplicate refunds. When preparing your e-mail please adhere to the previously stated terms.
  • In order to approve your refund request you must have registered and logged into our customer support services. You must also have supplied a minimum of 180 tracking log submissions and content on our support forum throughout course of the six month trial period. Any spam, promotional, or libelous statements with regards to the product will lead to the nullification of the warranty and guarantee. Attempts to fraud our tracking system will automatically deem guarantee null and void.

If all of the above terms and conditions have been met and a representative has contacted you to approve your return, you may return the package to the return address provided. Any products returned without the approval of a returns representative will be automatically refused and returned to sender.
X4 Labs Inc. and/or its subsidiary companies and websites reserve the right to refuse or cancel any order that is believed to be fraudulent.

Legal Notice
We do not take any responsibility for any injury caused by deliberate or accidental misuse or application of this medical device.

Our claims of enhancement and enlargement are based on the results of controlled research and reported achievements by numerous satisfied customers. Individual results may vary depending on daily hours of usage, body type and other factors. Results noted in testimonials are unique and not typical of all clients. Due to its content anyone under the age of 18 should have parental authorization before accessing our website or those of our affiliates and sponsors.
For more information about our privacy policy please contact us.

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